Connection help
Check the speed reaching your streaming device. We recommend at least 50 Mbps at the device, rather than just your home internet plan.
Check your connection →HELP CENTER
A little guidance. A better experience.
Get more from
your Stream Telecast.
A little help with setup. Clear next steps when something isn’t working.
Find the right guide ↓Contact supportLet’s find your next step
What do you need help with?
Your main player
Lunova Player, made familiar.
From your first sign-in to your favorite features.
Device & connection help
A few useful checks.
Simple steps for a smoother streaming setup.
Cache & restarting
Clear cache in Lunova Player, check Auto Clear Cache, and follow the five-minute restart steps if needed.
Open maintenance guide →Storage, apps & updates
Check available storage, remove apps you no longer use, and keep your device software up to date.
Open device upkeep guide →When it’s just one channel or title
Keep your evening moving.
Alpha and Omega have separate listings. Check your other playlist for another option.
Try your other playlist.
In Lunova Live TV:
- Press Back to return to the channel guide.
- In the channel groups on the left, scroll to the very top.
- Select Alpha or Omega to try the other playlist.
Watching a game? Start with the dedicated sports groups. Availability may differ between playlists.
Report a channel or title issue →Guide times or dates look wrong
Check the date and time zone on your streaming device, then reopen the player. On Fire TV, also check your device’s ZIP code.
The program information is incorrect
Tell support the channel, playlist, program and time shown. Our guide comes from outside providers; we can report incorrect information, but cannot promise when it will be corrected.
A movie or episode won’t play
Try your other playlist. If the issue continues, tell support the title, Alpha or Omega, and the season and episode if applicable. We’ll pass the details along for review; a resolution time isn’t available.
For Roku members
Still using IBO? You’re covered.
IBO activation remains available for Roku while Lunova Player is not available there. Use Lunova on the platforms where it is supported.
Activate IBO on Roku →Find the right app.
See the correct app logo and the simple steps to request activation.
Set up IBO on Roku →Existing device support
Already using a Fire TV device?
Guidance for a compatible Fire TV device you already own.
Fire TV maintenance & setup guides
Cache & maintenance →
Check your network →
Storage, apps & updates →
We’re here to help
Couldn’t find your answer?
Tell us your device, the issue, and what you’ve tried. Already speaking with us? Reply in that conversation to keep the details together.
Get member support →
Support hours · Eastern
Monday–Friday: Noon–10 PM
Saturday–Sunday: Noon–8 PM