Connection help
Check the speed reaching your streaming device, review your Wi-Fi connection, and find the next step if it’s slow. We recommend at least 50 Mbps at the device.
Check your connection →HELP CENTER
A little guidance. A better experience.
Let’s get you
back to watching.
Setup help, player guides, and clear next steps for your Stream Telecast membership.
Start with Lunova Player →Need personal help? Contact support ↗Your main player
Lunova Player, made familiar.
Start here on platforms where Lunova Player is available.
Install Lunova Player
Set up the app, enter your LunaKey, and create a profile.
Open guide →Playback compatibility
Find the listed playback presets for your device.
Open guide →Lunova written guides
Learn your way around Lunova Player.
Open guide →Lunova video tutorials
Watch the steps at your own pace.
Open guide →Device & connection help
A few useful checks.
Start with the guide that fits what you’re seeing. Each includes general advice, with separate Fire TV instructions where needed.
Cache & restarting
Clear cache in Lunova Player, check Auto Clear Cache, and follow the five-minute restart steps if the issue continues.
Open maintenance guide →Storage, apps & updates
Check available storage, remove apps you no longer use, and keep your device software up to date.
Open device upkeep guide →Still having playback trouble?
Use the playback compatibility guidance for your device in Lunova Player. If only one movie, episode, or channel is affected, tell support its name and whether it is on Alpha or Omega.
For Roku members
Still using IBO? You’re covered.
IBO activation remains available for Roku while Lunova Player is not available there. Use Lunova on the platforms where it is supported.
Activate IBO on Roku →Roku setup guide
Find the right app.
See the correct app logo and the two simple steps to request activation.
Set up IBO on Roku →Existing device support
Already using a Fire TV device?
Keep these guides handy for a compatible Fire TV device you already own. For a new purchase, check our current hardware recommendations first.
Fire TV maintenance & setup guides
We’re here to help
Couldn’t find your answer?
Tell us your device, the issue, and any steps you’ve tried. Already speaking with us? Reply in that conversation to keep the details together.
Get member support →
Support hours · Eastern
Monday–Friday: Noon–10 PM
Saturday–Sunday: Noon–8 PM