Disconnect power.
Unplug your streaming device and router/modem from power. If your TV is the streaming device, unplug the TV.
Use the power connection—not the router’s Reset button.
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Device maintenance
A little refresh.
Back to watching.
Start with Lunova Player’s cache controls. If the issue continues, give your streaming device and connection a full restart.
01 · Start in Lunova Player
Clear cache in the app.
Open Settings in Lunova Player and select Clear Cache. Once it finishes, try playback again.
Auto Clear Cache is enabled by default. If you changed that setting, check whether it is still enabled.
02 · If the problem continues
Give your setup five full minutes.
This temporarily disconnects your home internet. Choose a time when other people in your home can be offline.
Wait at least five minutes.
Leave the equipment unplugged for five full minutes. Turning off the TV with its remote is not the same as disconnecting power.
Reconnect and test.
Reconnect the modem and router first and wait for internet access to return. If they are separate devices, let the modem reconnect before powering on the router.
Reconnect your streaming device, open the player, and try playback again.
03 · Fire TV only
Clear an app’s cache in Fire TV Settings.
Use these steps if you need to clear cache at the device level, including for another player. Start in Settings; menu names may vary by model.
- Select Applications.
- Open Manage Installed Applications.
- Select the player or app you’re troubleshooting.
- Select Force Stop, then Clear Cache.
- Reopen the app and test playback.
Choose Clear Cache, not Clear Data.
Still having trouble?
Let’s take the next step.
Tell us your device, player, what happens, and which steps you’ve tried. If only one movie, episode, or channel is affected, include its name and whether it is on Alpha or Omega.