Amazon Fire Sticks & Cubes
Listed presets
Amlogic / Fire TV
For compatible Fire TV devices experiencing freezing, black screens, or distorted video.
Hardware compatibility still depends on the exact model and operating system.
HELP CENTERHelp Center home ↗
Lunova Player · Playback help
A better fit
for your device.
Use Playback Compatibility to adjust how Lunova Player handles video on your device. Find the listed presets for your device below, then test playback after each change.
01 · Find the setting
Start in Lunova Player Settings.
In Settings, scroll to the Playback section and select Playback Compatibility.
The old Playback Compatibility Mode toggle has been removed. Open Playback Compatibility directly to see the available presets.
02 · Choose your device
Find your playback presets.
Use the card for your device. These settings can help with playback issues, but they do not guarantee a fix for network or service problems.
Xiaomi Mi Box
Listed presets
Amlogic / Fire TV
The recommended preset in this guide for this device group.
If the issue continues, see the fallback presets below.
Onn 4K streaming devices
Listed presets
Amlogic / Fire TV
The recommended preset in this guide for this device group.
Check your exact model if you are unsure which device you have.
Nvidia Shield Pro
Listed presets
DefaultStableLow Latency
These are the listed preset options for Nvidia Shield Pro.
Change one setting at a time, then test the affected playback.
Google TV Streamer
Listed presets
DefaultStableLow Latency
These are the listed preset options for Google TV Streamer.
Change one setting at a time, then test the affected playback.
Android TV / Google TV
Listed presets
DefaultStableHigh Compatibility
These are the listed preset options for Android TV and Google TV devices.
High Compatibility is an option to try on older or entry-level smart TVs.
Not sure which device you have? Check the hardware compatibility guide ↗
03 · Other presets
If you need another option.
These are the fallback presets. Test one change at a time so you can tell whether it helps.
Stable
An option to try when the app drops out or freezes during playback.
Low Latency
An option for live viewing where reducing delay matters. A stable, high-speed connection is important.
High Compatibility
A fallback to try when video fails to load or display, including on some older smart TVs.
After a change
Test the playback that was affected.
Select your preset, return to your content, and check whether playback improves. If it does not, note the preset you tried before testing another listed option.
Need help signing in? View the setup guide →Still having trouble?
Let us help with the next step.
Tell us your device model, which presets you tried, and whether the issue affects one title or channel, or everything. Reply to your existing conversation if you have one.
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